Introduction
You are currently reading FiveX's privacy statement. FiveX is a seller platform where
entrepreneurs gain insight into market demand and tools for managing their own
business through software. In addition, you will find content on topics related to
platform sales. There are situations in which your data is collected by FiveX. It is
therefore good that you know what happens with it and how you can indicate your
wishes around your data. That is what this statement is about. If you do not feel
comfortable about the use of your data by FiveX, please feel free to contact us.
Privacy settings
This document informs the reader about our privacy statement, use of personal
information when you use our service. We will not share your information with others
as described in this privacy statement. While using our service, we may collect
information or ask you to provide us with certain personally identifiable information.
Information that may be used to contact, identify and bill you. Personally identifiable
information may include, but is not limited to, your e-mail address, name, telephone
number, mailing address, bank account number and other information ("personal
information"). We may also collect information that your browser sends when you
visit our service ("Log Data"). This Log Data may include information such as your
computer's IP address, browser type, browser version, the pages of our Service that
you visit, the time and date of your visit, time spent on such pages, and other
statistics. In addition, we may use third-party services, such as Google Analytics.
They collect, monitor and analyze information to enhance the functionality of our
service. These third-party service providers have their own privacy policies stating
how they use such information. Finally, we collect personal information when we act
as a data processor. We process personal information on behalf of our customers in
the context of supporting the service. Where a customer subscribes to our service
for their online store, system or platform, they may personally retrieve consumer
and/or business information from their account(s) on online marketplaces or
platforms such as, but not limited to, bol.com. When an order is placed with such a
marketplace or platform, we collect and store the order data (including personal
information) and send it collectively to our customers' system or platform.
Use of information
We ask you to enter your information once when creating your account. Handy, so
you don't have to re-enter this data for every shipment. With the data and your
webshop plug-in, you can start shipping right away. This data will only be used for
your shipments or when you ask account-related questions to us.
Customer support
You can always reach us by phone or email. In order to serve you quickly with
questions, we use your data. Your mails to customer service are saved in order to
help you in the best possible way. These mails are stored on FiveX's own secure
servers. This eliminates the need for us to constantly ask about issues that were
previously discussed.
Custom Advice
As you may read, we think it is important to provide you with the best possible
service. That is why we like to get to know you well. We remember what you need,
when you visit our website or use our services. We use the search network and retargeting services to help you with offers. We do this through useful ads on Google,
Instagram and Facebook. This has to do with 'Cookies', we will come back to this
later. Would you like to opt out and not receive advice? Then simply disable the
cookies.
Communication
When we are affected by changes we use your information to notify you. In addition,
we communicate information about your subscription and dashboard that is relevant
to you.
Newsletter
Our newsletter keeps you informed only when proclaiming news that is also relevant
to you. We send the newsletters based on you email address that you have entered.
Do you no longer wish to receive newsletters from us? Then you can always
unsubscribe from the newsletter with one click on the unsubscribe button.
Payments
We ask you to enter your payment information once through our payment provider
Mollie so that shipments can be billed automatically. You will only pay via direct
debit. To make payments as secure as possible, all information is transmitted in
encrypted form using Secure Sockets Layer (SSL). This ensures that your payment
information never reaches other parties. Our payment partner processes your
payment data to the highest security standard.
Improving our service
We are constantly improving the FiveX service. Therefore, we may use your data to
ask if you would like to participate in a brief customer or market survey without
obligation. This is usually done by a single question by email.
Customer information
Within FiveX it is possible to generate invoices for customers who have placed an
order in the web shop. Customer data is needed to process the invoices. The
customer data is stored for one month. After this the data will be deleted. From this
moment you have to copy the customer data yourself from bol.com to make the
invoices complete.
Retailer API
To make use of all the functionality of FiveX, it is necessary to connect the Retailer
API to the system. The data entered remains the property of the customer. FiveX only
has access to see the number of orders. This is what the package is calculated on
and is therefore necessary. The other data is encrypted and only visible to the end
user. This data is carefully protected and is in no way shared with third parties.
Cookies
This website uses cookies. We use cookies to personalize content and ads, to
provide social media features, and to analyze our website traffic. We also share
information about your use of our site with our social media, advertising and
analytics partners. Our partners may combine this data with other information you
provide to them or that they have collected based on your use of their services. You
agree to our cookies if you continue to use our website. Please note that websites
will not function as well if you do not accept cookies.
What are cookies?
Cookies are small text files that can be used by websites to make user experiences
more efficient. Cookies only remember your interests based on your browsing habits.
By law, we may store cookies on your device if they are strictly necessary for the use
of the website. We require your consent for all other types of cookies. This website
uses different types of cookies. Some cookies are set by third-party services
displayed on our pages. The cookie statement on our website allows you to change
or withdraw your consent at any time. In fact, you are free to accept or disable
cookies. Our privacy policy provides more information about who we are, how to
contact us and how we process personal data.
Our permission applies to the following areas: Fivex.com
Your rights
Right to view
You have the right to request at any time your data recorded and stored at FiveX. You
can do this by sending an e-mail or contacting FiveX by phone. You will then receive
an overview of your data.
Right of rectification
Is your information incorrect? Or has your data changed? You have the right to have
this rectified by FiveX. You can change your data concerning the newsletter via the
url at the bottom of each mail.
Right to transfer
Should you need the data stored at FiveX in case you switch to another party or
service, you have the right to transfer. In doing so, FiveX must transfer all your data
to the other party.
Right to delete data
Do you no longer want your data recorded at FiveX? Then you have the right to have
your data erased.
Right to file a complaint
You have the right to file a complaint with the Personal Data Authority if you believe
FiveX is not handling your data properly.
Right to stop data use (objection)
Do you not want FiveX BV to use your data? Then you have the right to stop the use
of your personal data. You can exercise these rights via [email protected] and send a
copy of your ID-certificate in which the passport photo, the numbers at the bottom of
the passport, ID number and BSN have been made illegible. We aim to respond within
one week.
Privacy for children
Our service is not intended for persons under the age of 13 ("children or child"). We
do not knowingly collect personally identifiable information from children. If you are
a parent or guardian and are aware that your child has provided us with personal
information, please contact us. If we become aware that we have collected personal
information from a child without verification of parental consent, we will take steps
to remove that information from our servers.
Security measures and protection
The security of your personal information is important to us. No method of
transmission over the Internet, or method of electronic storage, is 100% secure.
FiveX BV takes certain security measures to protect against unauthorized access,
alteration, disclosure or destruction of personal information. It is your responsibility
to store your password and login information. If you know or suspect that your
password is known to others, please contact us. We may take immediate action.
Although we strive to use commercially acceptable means to protect your personal
information. We cannot guarantee its absolute security. We implement various
security measures to ensure the safety of your personal information when you enter,
submit or access your personal information. We offer the use of a secure server. All
supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL)
technology. Please refer to our security policy for more information on the measures
taken.
Personal data managed by FiveX or by the aforementioned third parties can only be
accessed through the above software and is protected by password and, where
possible, by one-step verification. With this two-step verification, a code is generated
from the software and sent to FiveX. This code should be used during the login
process. In addition, FiveX's domain is signed with Let's Encrypt Authority X3. This is
an additional tool that makes the "signposting" of the website more secure and
trustworthy.
Link third parties
The Service may contain links to or allow you to interact with and use other
independent third party web sites, products or services ("Third Party Services").
Access to Third Party Services is provided solely as a convenience. Third Party
Services are not under FiveX's control and FiveX does not necessarily endorse the
content, advertising, products, services or other materials on or available through
such Third Party Services. Your use of third-party services may be subject to the
third-party provider's terms and conditions and privacy policies. This may include
disclosure or transfer of information from or about you to the third party provider.
You must exercise your own independent judgment regarding your use of any
interaction with Third Party Services. You acknowledge and agree that FiveX is not
responsible for the availability of any Third Party Services and that FiveX shall not be
responsible or liable, directly or indirectly, for any damage or loss caused or alleged
to be caused by or in connection with your use of or interaction with any Third Party
Services.